FAQ

Payments

Q. What are the available payment methods?

A. Payment by credit card, bank wire transfer, PayPal, Alipay, or Union Pay is available. However, payment by credit card may not be available for some pre-order products.
The available credit card brands are as follows:
VISA、Master Card、JCB、AMEX、Diners

Delivery

Q. What is your shipping method?

A. We use Japan Post within Japan and DHL group services internationally. We do not accept a request to use other delivery agents.


Q. How much is the shipping fee?

A. Shipping fee is basically included in the retail price of each product. However, please note that you may bear the custom duties.

Return and Cancellation

Q. Can I cancel my order?

A. No. Our products are either pre-order or build-to-order items, so we do not accept cancellations.
Please make sure to check your order before you complete the purchase.


Q. Can I return my order?

A. Please refer to the Terms and Conditions of Use “Article 6 (Refund and Warranty against Defects).

Pre-order Products

Q. I haven’t received a contact about shipping the pre-order item even though the estimated delivery date has passed. When will it be shipped?

A. We do our best to ship based on the estimated delivery date, but please note that it doesn’t guarantee the time. To get more details, please refer to the Terms and Conditions of Use “Article 5 (Product Purchase and Delivery).