Store Service

【How to Order】

This website has three main categories: “Statue,” “Silver,” and “Crystal,” and those include sub menus. Choose the product you would like to see, and it will take you to the product detail page.
Set a number of purchase and then order. It will take you to the shopping cart page to choose the payment method to complete the order.

【Payment Method】

・Bank Transfer ・PayPal ・Alipay ・Union Pay
* Payment by credit card may not be available for some pre-order products. Also, please make a bank transfer within 5 business days when you choose payment by bank transfer. If you do not make the transfer within the 5 business days, your order will be canceled automatically.

【Shipping Method】

Japan:Japan Post
Overseas:DHLGroup(DHL eCommerce and DH Express)
* We do not accept a request to use other delivery agents.

【Shipping Fee】

Shipping fee is basically included in the retail price of each product. However, please note that you may bear the custom duties.

【Specific Rules for Some Products】

Some products have a limited build-to-order quantity. Please see the applicable product detail page.

【Delivery of Products】

Build-to-order: About 1~1.5 months
For the silver products, total 10 statues can be ordered per month. The order is cut off on 25th every month, and it resumes on 1st in the following month.
* We operate based on Japanese time.
Pre-order:About 3~4 months
The estimated delivery time of pre-order products is listed on the product detail page. Please note that the estimated delivery time is approximately dated, and the delivery date may change due to the production procedure.

【Order Cancelation, Return and Exchange】

We do not accept order cancellation, return or exchange of the delivered products.
Please read the Terms and Conditions of Use and Notes for Pre-Order Products carefully and understand the conditions before you order.
However, we accept return and exchange for the following cases, and we will cover the shipping cost.
1. Initial malfunction (damaged etc.)
2. Wrong products being delivered from the initial order
*If the above conditions apply, please contact the company indicated customer service within 30 days after purchase.
Please be advised that we judge any defects as its discretion.

【Notes for Pre-Order Products】

You must agree with the following conditions for pre-order products. Please read and understand them carefully before you order.



Payment Method (PayPal、Alipay、Union Pay)

Pre-order products are required to pay in full when you order. You complete the pre-order purchase when you proceed to make the payment. Your payment will be made instantly.
Please note that the time of delivery may take more than a few months.



Payment Method (Bank Transfer)

Please make a bank transfer within 5 business days when you choose payment by bank wire transfer. You complete the pre-order purchase when you make the transfer.
If you do not make the transfer within the 5 business days, your order will be canceled automatically.



Cancellation

We do not accept any cancellations.
However, if we can’t prepare the products due to our somewhat circumstances, the full amount will be returned.



The Estimated Time of Delivery

For pre-orders:3 to 4 months
The estimated delivery time of pre-order products is listed on the product detail page. Please note that the estimated delivery time is approximately dated, and the delivery date may change due to the production procedure.
Please refer to the Terms and Conditions of Use for more details.